Refunds

Tennis and Pickleball Classes

If you are interested in a refund, cancelation, class change, or to move your payment to a future session, please contact the city you signed up through. If you had any questions or wanted more information, please reach out to us on the Contact Us page.

Official Court Gear

If prior to shipping the product, which is usually 1-2 days from the time of purchase, we can offer a refund to a customer. Once shipped, we do not offer a refund, but would possibly accept a return or an exchange of the product. Customers may receive a refund or an exchange if any of the following conditions apply*:
1. The product is defective, or not up to adequate standards, and has not met our standards or expectations.
2. The product is new and unused in any way.
3. The return request is made within 7 days of the original delivery.
4. The returned product must be received back no later than 30 days from the day it was first delivered to the customer.
5. The product must be returned in its original packaging.
To request a return, please submit your request to us on the Contact Us page.

*Johnny Allen Tennis reserves all rights to make the final decision on all requested exchanges.

Returns

Tennis and Pickleball Classes

If you are interested in a refund, cancelation, class change, or to move your payment to a future session, please contact the city you signed up through. If you had any questions or wanted more information, please reach out to us on the Contact Us page.

Official Court Gear

You may send the returned products to Johnny Allen Tennis - 12916 Hillcrest Drive Chino, CA 91710. Customers may receive a full refund if all of the following conditions apply*:
1. The product is defective, or not up to adequate standards, and has not met our standards or expectations.
2. The product is new and unused in any way.
3. The return request is made within 7 days of the original delivery.
4. The returned product must be received back no later than 30 days from the day it was first delivered to the customer.
5. The product must be returned in its original packaging.
To request a return, please submit your request to us on the Contact Us page.

*Johnny Allen Tennis reserves all rights to make the final decision on all requested returns.

Exchanges

Tennis and Pickleball Classes

If you are interested in a refund, cancelation, class change, or to move your payment to a future session, please contact the city you signed up through. If you had any questions or wanted more information, please reach out to us on the Contact Us page.

Official Court Gear

Please reach out to us if you'd like to exchange a product. You may send the returned product you wish to exchange to Johnny Allen Tennis - 12916 Hillcrest Drive Chino, CA 91710. Customers will be eligible for an equal, or lesser than, exchange of products, if all of the following conditions apply*:
1. The product is defective, or not up to adequate standards, and has not met our standards or expectations.
2. The product is new and unused in any way.
3. The return request is made within 7 days of the original delivery.
4. The returned product must be received back no later than 30 days from the day it was first delivered to the customer.
5. The product must be returned in its original packaging.
To request a return, please submit your request to us on the Contact Us page.

*Johnny Allen Tennis reserves all rights to make the final decision on all requested exchanges.

Order Cancelations

Tennis and Pickleball Classes

If you are interested in a refund, cancelation, class change, or to move your payment to a future session, please contact the city you signed up through. If you had any questions or wanted more information, please reach out to us on the Contact Us page.

Official Court Gear

All order cancellations must be done prior to the production process, which is usually 1-2 days after an order is placed. If you wish to cancel your order, you can send us a message on the Contact Us page.